Trusted by Australian Businesses
for over 25 Years: Cloud Phone
Systems, Internet, SaaS, &
Smart Web
Introduction to Your System
Welcome aboard!
You’re now just a few steps away from fully using your platform with confidence. This onboarding section is designed to help you learn the tools, understand the layout, and get everything ready for your business , one simple step at a time. No rush, just follow along, watch the videos, and move forward when you're ready.
Platform Overview
Watch the video below to get familiar with how everything works including navigation, tools, and key features you’ll be using.
Business Profile Setup
Set up a Business Profile to manage your organisation’s communications, team, and workflows in one place. Unlock advanced tools for collaboration, marketing, and analytics tailored for your business needs.
Watch the video below to see how to set up and get started.
Note: A Business Profile is designed for organisations and teams, whereas a personal profile is intended for individual use. Personal profiles focus on basic tasks and personal contacts, while business profiles give access to team collaboration, professional branding, and advanced tools.
My Profile Setup
Before you begin working inside the platform, it's important to personalise and complete your profile. Updating your information ensures that communication, notifications, emails, and branding are accurate and aligned with your business. This also helps your system function smoothly and keeps your account secure.
Watch the video below to guide you through the setup.
Note: My Profile is meant for individual use with basic features and personal contacts. If you need branding, team access, or more advanced tools, a Business Profile is the recommended option.
Connecting Google Account
This quick guide shows you how to link your Google account for seamless access.
Email Services Setup
Learn how to set up your email account in the platform with our step-by-step training video. Connect your email provider, configure settings, and ensure your messages are delivered reliably.
Domain Setup
Easily connect your domain to the platform with our step-by-step training video. Ensure your domain is properly configured for emails, websites, and other services.
Analytics
Analytics provides a clear view of your business and marketing performance. You can track metrics across funnels, emails, campaigns, and appointments in one central location. These insights help you make informed decisions, optimise strategies, and improve results.
Watch the video below to learn how to access and use the Analytics dashboard effectively.
Stripe Setup
Connect your Stripe account to start accepting payments securely and efficiently. Setting up Stripe allows you to process credit card payments, manage subscriptions, and track transactions all in one place.
Follow the video below to learn how to connect your account and configure payment settings for your business.
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About Us
Founded in 1987, Hybrex has been a trusted Australian provider of business communication solutions for decades. From phone systems and smart web services to SaaS solutions, high-speed internet, and phone lines, we deliver reliable tools designed for today’s business needs.
Why Clients Choose Us
Why Clients Choose Us
Staff Works
Amazing Service and expertise! We were referred to Hybrex because they are one of the few companies in Australia able to set-up a hosted phone system in both Sydney and Philippines offices meaning all of our staff around the world are now connected on the one platform.
Staff Works
Staff Works
Amazing Service and expertise! We were referred to Hybrex because they are one of the few companies in Australia able to set-up a hosted phone system in both Sydney and Philippines offices meaning all of our staff around the world are now connected on the one platform.
Amazing Service and expertise! We were referred to Hybrex because they are one of the few companies in Australia able to set-up a hosted phone system in both Sydney and Philippines offices meaning all of our staff around the world are now connected on the one platform.
Dave Elliot
Excellent to deal with. Prompt response to any queries. Keep you informed of the progress/resolution of any issues Very professional to deal with- Recommended to any one.
Dave Elliot
Dave Elliot
Excellent to deal with. Prompt response to any queries. Keep you informed of the progress/resolution of any issues Very professional to deal with- Recommended to any one.
Excellent to deal with. Prompt response to any queries. Keep you informed of the progress/resolution of any issues very professional to deal with- Recommended to any one.
Anthony Knox
Phone Business and Hybrex are a perfect combination - Phone Business have always been supportive and efficient and I can thoroughly recommend them to organisations looking for a providor offering bespoke service.
Anthony Knox
Anthony Knox
Phone Business and Hybrex are a perfect combination - Phone Business have always been supportive and efficient and I can thoroughly recommend them to organisations looking for a providor offering bespoke service.
Hybrex is a perfect combination, has always been supportive and efficient, and I can thoroughly recommend them to organisations looking for a provider offering a bespoke service.
Mounir Younan
We as surgery have been dealing with Hybrex for many years gone without any problem or concern. I highly recommend them to others.
Mounir Younan
Mounir Younan
We as surgery have been dealing with Hybrex for many years gone without any problem or concern. I highly recommend them to others.
We as surgery have been dealing with Hybrex for many years gone without any problem or concern. I highly recommend them to others.
STILL NOT SURE?
STILL NOT SURE?
Frequently Asked Questions
Frequently Asked Questions
Browse our FAQs to find clear answers to the most common questions.
Browse our FAQs to find clear answers to the most common questions.
What SaaS services does Hybrex offer?
Hybrex offers an all-in-one platform with marketing tools, AI-powered features, and a website builder—designed to help businesses grow and manage their digital presence efficiently.
What kind of marketing tools are included?
Our platform includes email marketing, social media scheduling, lead tracking, CRM integration, and automation features to simplify your marketing workflow.
What AI tools are available?
We provide AI tools for content generation, customer engagement, analytics, and automated responses to help save time and improve results.
Is your platform beginner-friendly?
Absolutely. Whether you’re a startup or a growing business, our tools are easy to use, and we offer onboarding and ongoing support.
What types of internet connections do you offer?
We offer business-grade internet connections including NBN, fibre, and wireless broadband options.
What happens if my internet connection stops working?
This will affect your HYBREX Cloud PBX™ service so we recommend you consider adopting some backup strategies. These include simply routing numbers to a backup phone number while your Internet connection is offline or utilising our HYBREX Cloud PBX™ Mobile App which connects to your mobile data service. Alternately for mission critical installations, we suggest a redundant internet or 4G LTE solution from HYBREX.
What kind of phone systems does Hybrex offer?
We provide both on-premise and cloud-based PBX systems, designed for small to large businesses.
Can I keep my existing phone numbers?
Yes. We offer number porting services so you can retain your current business numbers.
Do you offer mobile or remote access features?
Yes. Our phone systems support mobile integration, allowing staff to answer calls remotely.
What types of phone lines does Hybrex provide?
We offer VoIP (Voice over IP) business lines, SIP trunks, depending on your business needs.
Do your phone lines support features like voicemail, call forwarding, and caller ID?
Absolutely. We offer a full suite of features, including voicemail-to-email, call routing, IVR, and more.
Can I change my HYBREX Cloud PBX™ plan?
Yes, it is possible to change plans however modification charges will apply for any upgrades or downgrades. Further fees and charges may also apply depend on your current plan, the initial contract term and any remaining period of the contract term.
What kind of phone systems does Hybrex offer?
We provide both on-premise and cloud-based PBX systems, designed for small to medium businesses.
Can I keep my existing phone numbers?
Yes. We offer number porting services so you can retain your current business numbers.
Do you offer mobile or remote access features?
Yes. Our phone systems support mobile integration, allowing staff to answer calls remotely.
What types of phone lines does Hybrex provide?
We offer VoIP (Voice over IP) business lines, SIP trunks, depending on your business needs.
Do your phone lines support features like voicemail, call forwarding, and caller ID?
Absolutely. We offer a full suite of features, including voicemail-to-email, call routing, IVR, and more.
Can I change my HYBREX Cloud PBX™ plan?
Yes, it is possible to change plans however modification charges will apply for any upgrades or downgrades. Further fees and charges may also apply depend on your current plan, the initial contract term and any remaining period of the contract term.
What SaaS services does Hybrex offer?
Hybrex offers an all-in-one platform with marketing tools, AI-powered features, and a website builder—designed to help businesses grow and manage their digital presence efficiently.
What kind of marketing tools are included?
Our platform includes email marketing, social media scheduling, lead tracking, CRM integration, and automation features to simplify your marketing workflow.
What AI tools are available?
Our available AI tools include Voice AI, Conversation AI, and Content AI, smart solutions for generating content, engaging customers, analysing data, and automating responses to boost efficiency and performance.
Is your platform beginner-friendly?
Absolutely. Whether you’re a startup or a growing business, our tools are easy to use, and we offer onboarding and ongoing support.
Do I need coding skills to manage a Hybrex smart website?
No. Hybrex provides easy drag-and-drop tools so you can design and update your website without technical expertise. It’s a tool built to connect seamlessly with your CRM, campaigns, and communication systems.
Can Hybrex automate my client communication?
Yes. With Hybrex tools, you can automate responses, reminders, and follow-ups so your clients are always engaged—even outside office hours.
What integrations are available with Hybrex Smart Web Services?
Hybrex offers a toolset that connects your CRM, marketing platforms, calendars, and payment systems into one streamlined solution—so you don’t need to juggle multiple apps.
READY TO GIVE US A TRY?
READY TO GIVE US A TRY?
Take the next step with Hybrex.
Take the next step with Hybrex.
From automation and AI-driven solutions to a simple website builder, our SaaS tools are designed for businesses ready to grow. With integrated phone systems and business-grade internet, Hybrex brings it all together—so you can focus on what matters. Let’s get started today.
Hybrex connects you with powerful phone systems and business-grade internet, then enhances your operations with smart SaaS tools—from automation and AI-driven solutions to a simple website builder. Let’s get started today.